About two weeks ago I published a blog (entitled, 'Name and Shame') having encountered NB Sunset Nomadic, yet again, moored on a waterpoint. NB Caxton found it still there several days later. Three days later I found another boat moored on a waterpoint which had almost certainly been there for a week. I took Paul's (Waterway Routes) advice and e-mailed BW with photographs and circumstances of the 2 offenders.
I have now had these responses - sorry, they are in the wrong order.Dear Jill,
Thank you for your e-mail and the information you have provided.
The officer for that area, Wayne Roe, has been in contact with the owner/s. Hopefully this should be sufficient to avoid issues in the future. However, should you encounter any more problems or have further queries, please do not hesitate to contact Wayne and/or myself direct.
Wayne’s e-mail address is wayne.roe@britishwaterways.co.uk
Tel: 07920 278 135
Yours sincerely
Sheila Shaw
Enforcement Supervisor - Wales & West
Tel: 07748 658040
Post: British Waterways, The Dock Office, Commercial Road, Gloucester GL1 2EB
From: Enquiries HQ General
Sent: 24 January 2011 11:14
To: Graham Budd
Cc: Sheila Shaw
Subject: RE: Boaters mooring on waterpoints
Sent: 24 January 2011 11:14
To: Graham Budd
Cc: Sheila Shaw
Subject: RE: Boaters mooring on waterpoints
Dear Gill,
thank you for your e-mail and for supplying us with this information – it is very helpful.
I have passed your correspondence on to the local Enforcement Manager and I am sure that they will look into the situation further.
Kind regards,
Sarina Young
Customer Service Co-Ordinator
British Waterways
Customer Service Co-Ordinator
British Waterways
This is only the second occasion that I have made a formal complaint, strangely both occasions left me feeling less than satisfied (doesn't help when they can't spell your name correctly). Has he contacted both boats or just one?
Hopefully both boat owners will have been spoken to and, most importantly, their records will have been endorsed to show they have been spoken to to any further offences will be dealt with more severely.
ReplyDeletePaul,
ReplyDeleteThanks, as always, for the good advice
Most of the replies I get from BW start,
ReplyDeleteDear Mr Harnser
I can't criticise BW for that - 3 years of living on board and we can't remember anyone's name (often our own) so people are referred to as Mr & Mrs; Harnser, No Problem, Piston Broke., etc.!!!
ReplyDelete